Shipping policy

We offer two shipping options for customers around the world:
Free Shipping

Flat Rate Shipping

Shipping charges can be found on checkout page of item. At this time, we are unable to ship to ship to PO Boxes addresses.

Shipping Methods

UPS or FedEx Ground 3-7 Business Days

Processing Time

Your item will be shipped in 2-3 business days. Orders placed on the weekend or holidays will be processed next business day. Fine Rugs NY will contact you via email if the item you selected in not available at the time of the order. You will not be charged until your item has shipped. Tracking information will be provided by email. A signature is required upon delivery for all orders over $500.

Returns

100% Satisfaction Guaranteed.

At Fine Rugs NY, customer satisfaction is our number one priority. If you are unhappy with your purchase, return it within 7 days of receipt for a full refund. If applicable, shipping charges are non-refundable.

To receive a full refund in the original form of payment:

Item must be shipped within 7 days of receipt

Tags must be attached

Item must be returned in the condition it was received

The customer is responsible for return packing and shipping cost.

Any items damaged, soiled or altered in any way will not be accepted for return. If we do not hear from you within 7 days of receipt we will consider the sale final.

Final Sale Policy - Items marked final sale are not returnable at any time.

*This return policy applies to orders completed through checkout page on finerugsny.com only.*

Return Instructions

Call us at (202) 785-0801 or send an e-mail to info@finerugsny.com to initiate the return process.

Item must be securely packed for return. You may use the original packing material, but be sure to remove or cover any other labels.

You have three return options to choose from:

Any Carrier: We provide you with a return shipping address, and you provide and pay for your own mailing label using the carrier of your choice.

FedEx drop-off: We provide you with a pre-paid shipping label for your return package and take it to an authorized FedEx shipping location. This option allows you to track your package on its way back to us. The cost for this option will be deducted from your refund amount.

FedEx pickup: We contact FedEx and arrange for them to pick up your package from the address it was originally shipped to. This is ideal for large or heavy items that are hard to carry. This option allows you to track your package on its way back to us. The cost for this option will be deducted from your refund amount.

You will receive an e-mail notification once your return has been processed.

Notes:

We will not be responsible for the loss or damage of any items returned without a valid return authorization. Any returns shipped without a return authorization will be refused.